IT

Information at your fingertips

Our IT department supports 4,300 students, 600 certified staff, and 250 non-certified staff members with their technology needs.

Our student "Wizards" internship program teaches students important IT skills that they can take with them after they graduate.

We service & support:

5,000 Chromebooks
1,200 Desktops
200 iPads
350 wireless access points
11 websites
Copiers
Phones
Intercoms
Network infrastructure
Student information system
Financial System
Apps & Software
Hotspots
Communications
State reports
Assessment tools
... and much more!

Google Family Involvement

Did you know that the Google Apps For Education (also known as G Suite For Education) includes great opportunities for parent/guardian involvement?

For instance, you can receive email summaries from your child's Google Classrooms as a guardian and sign in with your child's Google Account to see all of the work in their Google Drive.

Google Classroom Guardian Email Summary

Your child's teacher may make use of the guardian email summary functionality of Google Classroom. Please see your child's teacher for details.

When guardians join Classroom, they receive regular, automatic email summaries for each of their students. Guardians choose the frequency of the emails daily or weekly and can unsubscribe at any time.

Guardian email summaries include:

Missing work — Work that’s late at the time the email was sent
Upcoming work — Work that’s due today and tomorrow (for daily emails) or work that’s due in the upcoming week (for weekly emails)
Class activity — Announcements, assignments, and questions recently posted by teachers

Signing In With Your Child’s Google Account

You can also login with your child’s account to see their Google Classroom “Stream” which includes materials, links, etc. that the teacher has shared out.

Logging into your child’s account also allows you to see their work, including files in Google Drive and more. It’s a great way to review your child’s work and provides an opportunity for discussion around what they did in school today. Ask your child for their login credentials.

Chromebook Policy

Equipment

Support Requests

Over the summer we reimage a large number of computers, update many others and replace some older equipment. We do our best to ensure that all computers and printers are working properly. If you find that you have a piece of equipment that is not working properly, please place a support request. The IT Department will not be able to address your request without a support request.

Care of Equipment

Computers, printers, and interactive whiteboard equipment require very little care over the course of the year. However, dust and debris can build upon them. Please try to keep your Smartboard trays clean and a quick dusting of the front of your computer from time to time will assist in keeping it running smoothly during the school year. Dust build up on the front and back of the computer can cause overheating. You should not eat or drink near your computer equipment. Doing this will keep your keyboard and other equipment clean.
Keep your computer equipment free of obstructions and accessible. If we are unable to access your equipment we will be unable to work on it.
Do not move your computer. If you find your computer is not in the correct location, please place a support request, and an IT tech will address the issue.
Cables and power cords should not be taped to the floor. If you need wire molding or the placement of these cables is resulting in a safety hazard, please report this to the IT Department. We will work with you on a solution to the issue. Do not move or place or secure equipment without advising /coordinating with the IT Department.
Refrigerators, microwaves, coffee pots, or any other electrical devices should not be used in classrooms unless there is a special need that has been approved by your administrator. We have found refrigerators and other small appliances stored near or on the same cart or table with computer equipment. This can cause damage to computer equipment and also pose a safety hazard to students and staff.

Personal Computers, Scanners and Printers

Computer Security

Always secure your computer when leaving your desk. By pressing Ctrl+Alt+Delete you can lock your computer. To unlock, just type in your password.
At the end of the day, please be sure to log off your computer.
Do not shut your computer off. Important updates are installed at night that requires your computer to be on.
Please keep your username and password confidential. Do not post your username and password or share this information with others.

Chromebook Troubleshooting

I can’t sign into my Chromebook.

My Chromebook is having problems accessing the Internet.

Verify that you are connected to WiFi.
Check to make sure you didn’t disable your WiFi by mistake.
Ensure you are connected to the correct WiFi network. For instance, if you have WiFi at home, ensure you are connected to your home’s WiFi network and not another nearby network such as those offered as hotspots by Internet Service Providers.
Try turning off your Chromebook, turning it back on, then trying the Internet again.

My Chromebook won’t turn on.

Is the charger or power cord damaged in some way, i.e. broken or exposed wires, broken plug end, or a broken charger connection on the device? Do not use it if damaged in any way and request a replacement.
If there are no broken wires or plugs, plug the Chromebook into the charger and the charger into the wall outlet, wait for 5 to 10 minutes, then open the cover to see if it will start now. Press and hold the power button if necessary to attempt to start the device.
If you have a Lenovo 100e or 300e Chromebook and it still doesn’t turn on, try to plug the AC adapter into the USB Type C charging port on the other side of the Chromebook. There are two of these ports on the Chromebook that can be used for charging.