“I can’t sign into my Chromebook.”
- Double-check that you are entering your district username and password correctly.
- Verify that you are connected to WiFi, or that you have enabled Offline Mode previously if you are working offline.
“My Chromebook is having problems accessing the Internet.”
- Verify that you are connected to WiFi.
- Check to make sure you didn’t disable your WiFi by mistake.
- Ensure you are connected to the correct WiFi network. For instance, if you have WiFi at home, ensure you are connected to your home’s WiFi network and not another nearby network such as those offered as hotspots by Internet Service Providers.
- Try turning off your Chromebook, turning it back on, then trying the Internet again.
“My Chromebook won’t turn on.”
- Is the charger or power cord damaged in some way, i.e. broken or exposed wires, broken plug end, or a broken charger connection on the device? Do not use it if damaged in any way and request a replacement.
- If there are no broken wires or plugs, plug the Chromebook into the charger and the charger into the wall outlet, wait for 5 to 10 minutes, then open the cover to see if it will start now. Press and hold the power button if necessary to attempt to start the device.
- If you have a Lenovo 100e or 300e Chromebook and it still doesn’t turn on, try to plug the AC adapter into the USB Type C charging port on the other side of the Chromebook. There are two of these ports on the Chromebook that can be used for charging.
“My Chromebook is running slow.”
- Close all open windows and turn the Chromebook off and back on. Try to resume what you were doing.
"My Chromebook is broken"
All Chromebook repairs or exchanges will be done by appointment only. Please report any technology issues to your child's teacher and someone will get back in touch with you to schedule your appointment.
"I'm being prompted to enter my old password"
Just click "I can't remember my password" and then click "proceed anyway". You will then be able to log on and access everything as normal.