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Chromebook Troubleshooting

  • Double-check that you are entering your district username and password correctly.
  • Verify that you are connected to WiFi, or that you have enabled Offline Mode previously if you are working offline.
  • Verify that you are connected to WiFi.
  • Check to make sure you didn’t disable your WiFi by mistake.
  • Ensure you are connected to the correct WiFi network. For instance, if you have WiFi at home, ensure you are connected to your home’s WiFi network and not another nearby network such as those offered as hotspots by Internet Service Providers.
  • Try turning off your Chromebook, turning it back on, then trying the Internet again.
  • Connect the AC adapter (also called a charger) to the Chromebook and try to turn it on.
  • If the Chromebook still doesn’t turn on, try to plug the AC adapter into the USB Type C port on the other side of the Chromebook. There are two USB Type C ports on the Chromebook that can be used for charging.
  • Try pressing and holding the power button for around five seconds. If the Chromebook still doesn’t turn on, press and hold the power button again for five seconds.
  • Close all open windows and turn the Chromebook off and back on. Try to resume what you were doing.
If your Chromebook is physically broken, please bring it to Naugatuck High School on Wednesday from 11 a.m. to 1 p.m. to be repaired and pick up a replacement. Please also bring your charger.
If you are having a technical problem using your Chromebook, please email your teacher for help.