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I Can't Access My H Drive - What Should I Do?

Many of our support requests stem from users unable to access their H drive on the network. In most instances this is from a user logging in as workstation only.

Workstation only allows access to the Internet and Groupwise, but not to network drives such as your H drive.

To determine if workstation only is enabled the check box in the lower left hand corner of the login screen will be checked. To disable workstation only, uncheck the box.

1.   Username should contain the extension .te or .ad when logging on

2.   Enter your password

3.  The Workstation only box should always be unchecked

Please note that on rare occasion you may not be able to log in to your computer and will receive an error message that the tree or server can not be found.  If this occurs, check your network connections to be sure that the network cable is securely plugged into your computer and the network outlet in the wall.  If you have confirmed this is the case, you should then place a support request.

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Why Am I Getting Unsolicited Mail?


The IT Department has been receiving a number of concerns regarding unwanted email or what is commonly known as spam.  Spam is a slang term for unsoliciated commercial email that is sent to a large number of email addresses.  Spam can be thought of as electronic junk mail.  Our email filters do catch a majority of these and they are never received by the end user.  However, spammers who send out this type of email find ingenious ways to get around filtering applications.  They know that organizations do whatever they can to stop this type of activity and look for ways to circumvent filters. 

Why Do I Receive Spam?

  • If you include your email address to register on a website or to receive special offers or discounts it is possible your information has been sold or distributed on a mailing list. 
  • Accessing websites for "free" clipart or screen savers can often be a method for spammers to access your information through an IP address or other tracking methods once you have downloaded their clipart or application.  
  • Replying to email you have received from companies promising free newsletters or notifications for future sales events.  Often times users do not read the fine print that this information could be sold to third parties without further consent.
  • Subject line of an email reflects a legitimate product or subject that would not be blocked by most email filters.  For instance - the subject line may be "Office Suite Update is Available." A web filtering product may see this as legitimate email.  The body of the email then contains mispelled words or symbols to continue to bypass the filter system of blocking key words or phrases.

What can be done to stop unsolicated email and spam?

It is almost impossible to stop unwanted email and spam entirely.  The district web filtering system does a good job at stopping most of it.  We do have an email address that you can forward any unsolicited email/spam to and we will review the information for further filtering. To forward this type of email send to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . The best practice is to only visit websites you know and trust.  If you are registering your information on a website, be sure it is trustworthy and always read the fine print before submitting.  Often times items are checked on a membership registration page automatically that will forward coupons, newsletters, etc. which you may not want to receive. It is difficult if not impossible for anyone besides the account user to determine which email messages are solicited and which ones are spam.  Many times one person's unsolicited email/spam is another user's requested email.  


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Beware of E-Cards.

We are still seeing some activity regarding the receipt of email cards from Hallmark and other popular card companies.  Many of you have gotten the message regarding these.  As a reminder -   DO NOT OPEN any email you receive that is referencing an e-card that has been sent to you.  Virus attacks using social engineering to entice the user to open attachments and click on links in emails and popups have caused a number of computers to be infected recently within the district.

How can we avoid infecting our computers with Viruses??

  1. Never open email attachments unless you were expecting it even from someone you know.  Always confirm with the sender that they sent you an attachment.
  2. Never click on a link in an email unless you were expecting it even if it is from someone you know.  Always confirm the sender actually sent you the link.
  3. If you see a pop up for installing a Virus Scan program such as Sysprotect, Storage Protector, AntiSpyware Master, WinFixer, Antivirus 2009 and Antivirus 360 never click on the popup to install this program. Your computer has already been infected. Clicking on the popup can worsen the infection. Notify support immediately.

Remember that most emails that contain viruses want you to open them. They will hijack a users contacts and send an email that appears to be from someone you know.  They will word the topic in such a way that will appeal to the recipient.   It may appear as an email from a friend with photo attachments a funny joke or an incredible offer to good to pass up.  These items can be dangerous and have resulted in a number of computers being reimaged. 

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